We are available on the telephone or email 7 days a week but can meet you at any our secure storage facilities 8am to 8pm Monday to Friday or 8am to 12pm Saturday if needed. Please email us via our contact us page or call 01600 735001 / 01594 840860 anytime to book a suitable time to visit or ask any questions you may have.
We invoice in advance every 28 days and ask for payment by return. Once the initial minimum 2 week rental period has expired, we will refund any payment you have made beyond the day you move out. We ask for a standing order to be set up after your initial payment but will also accept payment by bank transfer or card payment over the telephone.
All sites are monitored and patrolled by Wye Security Solutions, an ACS accredited company. We also have CCTV on all sites and our warehouse facility also has Intruder and Fire alarm systems installed throughout. Each external steel storage unit comes with its own hardened container padlock, which fits behind a steel shroud for added protection.
It is strongly advised you keep your belongings insured at all times. As a company, we are affiliated to the online self-storage insurance provider Insurastore.com who can provide contents cover for you if required. Please ask us for further details at time of enquiry or booking.
There is a 2 week minimum rental period required for any of our storage units except if you use our Mobile Self Storage collection service which has a 4 week minimum term attached.
A minimum 4 week rental period is required if we collect your belongings using this service. After this initial 4 week period, no further notice is required to terminate your rental.
Mobile Self Storage is ideal for those that don’t have their own transport or don’t wish to pay expensive removal or van hire costs. With our Mobile Self Storage collection service we will deliver a choice of 7’ x 5’ x 7’ or 7’ x 5’ x 4’ storage units to your home or office ready for loading. Once all of your belongings are safely stored in the unit, we return it to our secure storage facility where it is stored until you wish to come and collect or ask us to redeliver. Further information is available on our Mobile Self Storage webpage.
Yes, you can have as many storage units as you need. Once the first unit has been loaded and returned to our facility, we can then deliver a second one and repeat the process until all of your belongings are stored.
There’s no need for van hire so there’s no van deposit or fuel costs to worry about. You only load once when moving in and unload once when moving out so no double-handling of your items, meaning less effort and a lower risk of damage to you and your belongings.
We are available to collect your belongings 8am to 6pm Monday to Friday and 8am to 10am Saturday.
Yes, all of our internal and external storage units have vehicle access so there is no need to carry your belongings more than a few feet.
No, we can book your storage unit(s) over the telephone or by email. If possible, we do however recommend you visit prior to booking so you can view the range of units we have on offer and choose the right one for you.
Yes, you can change to suit your circumstances.
Yes, you can telephone 01600 735001 or 01594 840860 to book a unit up to 48 hours in advance of the day you wish to start the rental * subject to availability
Yes, we require a deposit but it is fully refundable once your belongings have been removed from our storage unit(s), any keys have been returned and both parties confirm that no damage to the unit has occurred.
Can’t find the answer you’re looking for?
Contact us via the contact page and we’ll be happy to help.